Mercer is joined by Jenny Dempsey, a certified health coach, to talk about how to handle the challenge of taking on more responsibility at work.
Mercer is joined by Jenny Dempsey, a certified health coach, to talk about how to handle the challenge of taking on more responsibility at work.
Bill and Mercer are joined by Jeff Vincent of Appcues to talk about everybody’s favorite topic: how to improve dialogues between support and product teams.
Bill and Mercer are joined by Doug Akers of Smile.io to talk about how to best show your support team’s value to the rest of the organization.
Bill and Mercer are joined by Jim Coe, formerly of The Yeomen, and Conor Pendergrast from Expensify to talk about how to consider your goals and weigh your options when exploring outsourced support.
Bill is joined by Jon McCartie from Heroku and Sarah Bellamy, an executive coach, to talk about how to make the most of meetings with your manager especially when everything is “ok”.
Bill and Mercer are joined by Ben McCormack from Full Story to talk about round robin queue management and other possible alternatives.
Get to know Bill and Mercer, who briefly explain what this podcast is all about: helping others with their support challenges. From there they cover vulnerability and some of the lessons learned during their careers.